Personal Information You Provide

When you contact us or use our services, we collect information you voluntarily share. This includes your name, email address, phone number, business details, and specific investment planning requirements you discuss with our team.

Automatically Collected Information

Our website collects certain technical information when you visit. This includes your IP address, browser type, device information, pages viewed, and how you navigate through our site. We use this data to improve user experience and understand how people interact with our content.

Communication Records

We maintain records of our communications with you, including consultation notes, email exchanges, and documentation from planning sessions. This helps us provide consistent, personalized service across multiple interactions.

Service Delivery

Your information helps us deliver personalized event investment planning services. We analyze your financial goals, risk tolerance, and investment timeline to create strategies that align with your specific needs and circumstances.

Communication and Updates

We use your contact information to schedule consultations, send planning documents, and keep you informed about relevant market developments or changes to your investment strategy. You control the frequency and type of communications you receive.

Legal and Regulatory Compliance

Canadian financial regulations require us to maintain certain records and follow specific procedures. We use your information to comply with applicable laws, including anti-money laundering requirements and tax reporting obligations.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25, you have specific rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.

How to Exercise Your Rights

To make any privacy-related requests, contact us directly using the information provided below. We'll respond within 30 days and walk you through the process. Some requests may require identity verification to protect your privacy.

Technical Safeguards

We protect your information using industry-standard security measures. Our systems use encryption for data transmission and storage, secure server infrastructure, and regular security updates. Access to your information is limited to authorized team members who need it for service delivery.

Physical Security

Our office at 300 Chemin MacDougall in Lachute maintains physical security controls for any printed documents or storage media containing client information. We have policies for secure document handling, storage, and disposal.

Staff Training and Protocols

Our team receives regular training on privacy protection and information security. We maintain clear protocols for handling client information and responding to potential security incidents.

• SSL/TLS encryption for all data transmission
• Secure cloud storage with backup systems
• Multi-factor authentication for system access
• Regular security audits and updates
• Incident response procedures and monitoring
• Secure disposal of physical and digital records

Retention Periods

We keep your information only as long as necessary for service delivery and legal compliance. Active client records are maintained throughout our business relationship and for seven years afterward, as required by Canadian financial regulations.

Secure Disposal

When retention periods expire, we securely delete or destroy your information using methods that prevent recovery. Digital files are permanently deleted from our systems, and physical documents are shredded or incinerated through certified disposal services.

Account Closure

If you choose to end our services, we'll explain what information we need to retain for legal purposes and what can be deleted immediately upon your request.

Service Providers

We work with carefully selected service providers for technology support, document storage, and administrative functions. These companies are contractually bound to protect your information and can only use it for the specific services they provide to us.

Professional Networks

Sometimes we collaborate with other financial professionals, legal advisors, or tax specialists to serve your needs better. We only share information with your explicit consent and ensure these professionals maintain equivalent privacy standards.

Legal Requirements

We may disclose information when required by law, court order, or regulatory investigation. In such cases, we'll notify you unless legally prohibited from doing so.

No Data Sales

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your information stays within our professional network and is used solely for legitimate business purposes related to your services.

Cookie Usage

Our website uses cookies to improve your browsing experience and understand how visitors use our site. These small files help us remember your preferences and provide relevant content during your visit.

Analytics and Performance

We use web analytics tools to understand site performance and user behavior patterns. This information is aggregated and doesn't identify individual users. You can disable cookies through your browser settings, though some site features may not work as intended.

Third-Party Tools

Our website may include content from third-party services like embedded videos or social media links. These services have their own privacy policies, and we encourage you to review them when interacting with external content.

Policy Updates

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.

Notification Process

For material changes that affect how we handle your information, we'll provide at least 30 days' notice before the changes take effect. This gives you time to review the updates and contact us with any concerns.

Continued Service

Your continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can exercise your rights to modify your consent or end our services.